Frequently Asked Questions
How does ordering work?
Most pieces are made to order or produced in small runs. Choose your size and colour, then pay a 50% deposit (or the full amount) to secure your order. The remaining balance is due once your piece is ready to ship.
How long will it take to receive my order?
Production and shipping typically take 3–4 weeks from the date your order is confirmed. You’ll receive tracking information once your piece is on its way.
What if my size sells out?
Because we work in limited quantities, once a size is gone, it is gone until a future run. We recommend securing your preferred size as soon as you’re ready.
Can I cancel or change my order?
You may cancel within 24 hours of placing your order for a full refund. After that, once production has begun, deposits are non-refundable. Size or colour changes may be possible if production hasn’t started, please contact us as soon as possible.
Do you accept returns?
Due to the made-to-order nature of our pieces, we do not accept returns for change of mind or incorrect size selection. Please use the size guide carefully and reach out if you need advice before ordering. If your item arrives damaged or faulty, contact us within 7 days of delivery with photos and we will make it right.
How do I choose the right size?
Each product page includes a size guide. Our pieces are carefully patterned for a precise fit. If you’re between sizes or unsure, email us with your measurements and we’ll help you decide.
Do you ship internationally?
Yes, we ship to select international destinations. Please check availability at checkout. International customers are responsible for any customs duties or import taxes.
How should I care for my RareSparkle piece?
Care instructions are listed on each product page. Most tailored and special-fabric pieces require dry cleaning. We recommend following the care label closely to preserve the quality and longevity of your garment.
Still have a question?
Use our contact us page, https://raresparkle.shop/pages/contact, where we aim to reply within 1–2 business days.