Shipping, Returns & Cancellations | RareSparkle

 

At RareSparkle, every piece is made with care in limited quantities. We want the process to feel as considered as the clothes themselves. Please read the details below before placing your order.

Made to Order & Production Time

All pieces from our current collections (including the Orchard Road Fashion Week runway looks) are made to order or produced in small runs.

•  Estimated production + shipping time: 3–4 weeks from the date your order is confirmed.

•  Once you place your order and your deposit (or full payment) is received, we begin production specifically for you.

•  Because each piece is made in limited numbers, sizes and colours can sell out. Once a size is gone, it is gone until a future run.

Deposits

•  A 50% deposit secures your order.

•  The remaining balance is due once your piece is ready to ship.

•  You will receive an invoice for the balance before your order is dispatched.

•  Full payment is also accepted at checkout if you prefer.

Shipping

We currently ship within South Africa and to select international destinations.

South Africa

•  Standard shipping is available nationwide.

•  Tracking information will be provided once your order is dispatched.

International

•  We ship to selected countries. Please check at checkout whether your destination is supported.

•  International orders may be subject to customs duties, taxes, or import fees. These are the responsibility of the customer and are not included in the product or shipping price.

•  Delivery times for international orders are estimates and can vary depending on customs processing.

You will receive a tracking number once your order has been shipped so you can follow its journey.

Cancellations

Because every piece is made specifically for you:

•  You may cancel your order within 24 hours of placing it for a full refund of your deposit or payment.

•  After 24 hours, once production has begun, deposits are non-refundable.

•  If you need to change size or colour, please contact us as soon as possible. We will do our best to accommodate changes if production has not yet started.

Returns & Exchanges

Due to the made-to-order nature of our pieces:

•  We do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.

•  Please use our size guide carefully and contact us before ordering if you need sizing advice.

•  If your item arrives damaged or with a manufacturing fault, please email us within 7 days of delivery with clear photos. We will arrange a repair, replacement, or refund at our discretion.

We take great care with quality control, but if something is not right, we will make it right.

How to Contact Us

For any questions about your order, shipping, sizing, or the policies above, please reach out:

Contact us: https://raresparkle.shop/pages/contact

We aim to respond within 1–2 business days.

Thank you for supporting independent, considered fashion.

We’re honoured to make something special for you.

— The RareSparkle Team