Shipping
Our Shipping Policy is designed to make your experience as seamless as our designs.
Made-to-Order Elegance:
At RareSparkle, we believe in the art of exclusivity. Every garment is meticulously crafted and made to order, ensuring it's a bespoke creation just for you.
Estimated Lead Time:
- Crafted with Precision: Please allow a week for our skilled artisans to bring your made-to-order masterpiece to life.
Shipping Times:
SOUTH AFRICA
- Standard Shipping: Delight in your exquisite creation within 4-7 days(excluding sat&sun) with our standard shipping option.
- Express Shipping: Opt for express shipping to enjoy the glamour in just 2-3 days(excluding sat&sun).
INTERNATIONAL SHIPPING: USA,UK,BELGIUM & AUSTRALIA
- Standard Shipping: In 13-16 business days(excluding sat&sun), show off your unique style in no time with our standard shipping option. Please note that some remote locations may experience slightly longer delivery times, but your shine will still arrive to turn heads!
- Express Shipping: Need your RareSparkle fix ASAP? This 7-9 business days(excluding sat&sun) is the option for you, darling!
Possible Delays:
- We do our best to ensure the timely delivery of all orders. When selecting our 2-3 day shipping options, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
- Estimated delivery time for your order, including processing and in-transit (excluding weekends and SA/US holidays), will be provided at checkout, but allow for additional processing time during holidays and promotions, and note some zip codes may experience extended delivery times
Shipping Costs:
- Transparent Pricing: Shipping costs are calculated at checkout based on your location and the chosen shipping method.
Customs:
- Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by RareSparkle. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
Tracking:
- Stay Connected: Once your order is dispatched, a confirmation email with tracking details will be sent, allowing you to follow the journey of your bespoke creation.
Missing Order:
- If you're missing items or a shipment, contact us within 30 days of ship date.
Contact Us:
- Dedicated Support: Have questions or concerns? Our customer support team is ready to assist. Reach out to us at [contact@raresparkle.com].
RareSparkle is not just a brand; it's an experience crafted exclusively for you. Thank you for choosing RareSparkle to be a part of your fashion journey!